Terms of Service

1. Introduction and Acceptance

Welcome to Knotie-AI Pro. These Terms of Service ("Terms") govern your access to and use of the Knotie-AI Pro platform, including any associated websites, APIs, and services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization, and these Terms apply to that organization.

If you do not agree with any part of these Terms, you may not access or use our Service.

2. Service Description

Knotie-AI Pro is a platform for Voice AI Agencies that enables the integration and onboarding of customers and AI agents through different platforms like VAPI, Retell, ElevenLabs, and others. Our services include:

• Voice AI agent management and deployment
• Multi-platform integration with various voice AI providers
• Analytics processing for transcription data
• White-labeled customer portals for agencies
• Customizable pricing and markup capabilities

The specific features and functionality available to you depend on your subscription plan and role (partner/agency or customer).

3. Account Registration and Security

To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for:

• Safeguarding your account credentials
• All activities that occur under your account
• Promptly notifying us of any unauthorized use of your account
• Ensuring the security of API keys and other sensitive credentials

We reserve the right to disable any user account if we believe you have violated these Terms.

4. Partner-Customer Relationship

Our platform operates on a multi-tenant model where agencies (partners) can manage their customers:

4.1 Partner Responsibilities

• Partners are responsible for their customers' compliance with these Terms
• Partners must obtain appropriate consent from their customers for data processing
• Partners must maintain the confidentiality of their customers' information
• Partners are responsible for setting appropriate pricing for their customers

4.2 Customer Access

• Customers may access the Service through their partner's portal
• Customer data is segregated and only accessible to the partner that manages that customer
• Customers must comply with these Terms and any additional terms set by their partner

5. White-Labeling Terms

Our platform offers white-labeling capabilities for partners to provide branded experiences to their customers:

• Partners may customize the appearance of customer portals with their branding
• Partners may use custom domains or subdomains for customer access
• Partners may not remove or obscure Knotie-AI Pro's underlying copyright notices or attributions in the platform code
• Partners are responsible for ensuring their branding and customizations comply with applicable laws

6. Usage Rights and Limitations

6.1 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal business purposes.

6.2 Restrictions

You may not:

• Reverse engineer, decompile, or disassemble the Service
• Attempt to gain unauthorized access to the Service or its related systems
• Use the Service to store or transmit malicious code or infringing material
• Interfere with or disrupt the integrity or performance of the Service
• Create a competing product using ideas, features, or functions similar to the Service
• Exceed usage limits or API call volumes specified in your subscription plan

6.3 API Usage and Rate Limits

Use of our APIs is subject to rate limits and other restrictions as specified in our documentation. We reserve the right to throttle or block API access that exceeds reasonable usage patterns.

7. Third-Party Integrations

Our Service integrates with third-party voice AI platforms and other services. When using these integrations:

• You are responsible for complying with the terms of service of those third-party services
• You must provide valid API credentials for any third-party services you wish to use
• We are not responsible for the availability or functionality of third-party services
• You acknowledge that we may transmit data to these third-party services on your behalf

8. Pricing and Payment

8.1 Subscription Plans

We offer various subscription plans with different features and usage limits. The fees for each plan are as specified on our pricing page or in a separate agreement with you.

8.2 Partner Markup Pricing

Partners may set custom markup pricing for their customers. Partners are responsible for:

• Setting appropriate pricing for their customers
• Communicating pricing terms to their customers
• Managing billing relationships with their customers

8.3 Payment Terms

• All fees are exclusive of taxes unless stated otherwise
• Payments are due according to the billing cycle specified in your subscription plan
• We may suspend access to the Service if payments are not received when due
• All fees are non-refundable unless required by law or stated otherwise in these Terms

9. Intellectual Property Rights

9.1 Our Intellectual Property

The Service, including its software, design, text, graphics, and other content, is owned by us and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or other brand features.

9.2 Your Content

You retain ownership of any content you upload to the Service. You grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content solely for the purpose of providing and improving the Service.

9.3 AI Model Training

By using our Service, you grant us permission to use voice interactions and feedback to improve our AI models. We ensure all data used for training is anonymized and protected according to our Privacy Policy.

10. Prohibited Uses

You may not use the Service for any purpose that is unlawful or prohibited by these Terms. Prohibited uses include:

• Impersonating individuals without their consent
• Engaging in fraudulent or deceptive practices
• Harassing, threatening, or intimidating others
• Creating or distributing spam or unwanted communications
• Collecting or harvesting personal information without consent
• Violating the privacy or intellectual property rights of others
• Using voice AI technology to spread misinformation or engage in political manipulation

11. Service Level Agreement

We strive to maintain high availability and performance of the Service:

• We target 99.9% uptime for the Voice AI platform, excluding scheduled maintenance
• We aim to respond to support requests within 24 hours during business days
• We perform regular maintenance and updates with advance notice when possible
• We maintain disaster recovery and backup procedures to protect your data

Specific service level commitments may vary based on your subscription plan.

12. Compliance and Security

We implement reasonable security measures to protect your data:

• We encrypt sensitive data both in transit and at rest
• We regularly review and update our security practices
• We maintain incident response procedures for potential security breaches
• We comply with applicable data protection regulations

You are responsible for ensuring your use of the Service complies with all applicable laws and regulations.

13. Limitation of Liability

To the maximum extent permitted by law:

• We provide the Service "as is" without warranties of any kind, either express or implied
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claim arising from or related to these Terms shall not exceed the amount paid by you to us in the 12 months preceding the claim
• We are not liable for any loss or damage resulting from your use of third-party integrations

14. Indemnification

You agree to indemnify, defend, and hold harmless Knotie-AI Pro and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising from or relating to your use of the Service, your violation of these Terms, or your violation of any rights of another.

15. Termination

Either party may terminate these Terms:

• Partners may terminate with 30 days written notice
• Customers may terminate according to their agreement with their partner
• We may terminate immediately if you violate these Terms

Upon termination:

• You must cease use of the Service and remove all integrations
• You remain liable for any outstanding fees
• Data retention and deletion policies will apply as per our Privacy Policy
• Sections of these Terms that by their nature should survive termination will survive

16. Dispute Resolution

Any dispute arising from these Terms shall be resolved through good faith negotiations. If negotiations fail, the dispute shall be submitted to binding arbitration in accordance with the rules of the London Court of International Arbitration (LCIA). The arbitration shall take place in London, United Kingdom, and the language of arbitration shall be English. The decision of the arbitrator shall be final and binding.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.